was not assisted at all

I buy houses on auction and resell. I found a client for the house and called ooba for assistance. I spoke to a serena tesnar who forwarded me documents. <br> <br> I then compiled the application and forwarded it. Asauming that the application is being processed i let the application take course. What a joke a week later i called her. She tells me how she processes hundreds of applications eventualy find my email and say there was no attachment. I mean could ahe not have called to inform me? <br> Is my applications not important to ooba?