VERY POOR SERVICE

I was retrenched last year September, Ooba bond protection cover provides retrenchment cover but only covers your bond installment from your fourth month of being unemployed. I submit a number of documents and forms that were requested by December already. Following this I was then required to submit an affidavit confirming that I am still unemployed after the third month, following this I was then required to submit proof of my banking details (from my bank) to pay the amount into my account. I do not ever receive feedback and always have to follow up myself, my bond debited my account on the 25th of January and to date the money has not been paid into my account. I have left three messages for Tashrika Anil to call me back this week, she has not processed the pay out as yet or even accessed the policy which I confirmed with another advisor. Each time I call the advisors start confirminv my bank details and then say they will forward it to Tashrika. The stamped confirmation of my bank details was sent through early in January already. This is a very stressful time for me and being treated like I am waiting for a grant or something I didn't pay for is pathetic.