Very bad service..Consultant putting clients on hold for long hrs and ended up not getting the service you requesting

<p>I have made a claim last year with ooba but my house its still not fixed until now... i was told the claim have been registered and sent a reference number. A company was appointed for my house to be fixed but all to find out this company its from Johannesburg and was given a wrong address for a hous in Gauteng and am in the Eastern Cape ... they promised to fixed the problem and come back to me but am still waiting in vain and my house is licking everytime when its raining. Even now when i called using a cellphone you are put on hold until your airtime its finished and they dont bother to call you back... while they have my phone number and my email to my records ...i dont understand whats happening with this company is it a bogus company or what ...Please assist me !!! Dissastisfied customer... my cellphone number is ********** 100 ... ref MSA27068</p>