MC
Margaret C
1 reviews | Active since Oct 2022
30 Jan 2024, 21:56
Unacceptable service
My house is insured with ooba a few months ago i lodge a claim and send them pictures of the walls that's cracking they send a representative to investigate so far they said the house old but in the meantime they keep on increasing the monthly payments but no satisfaction of service delivery.
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ooba Home Loans's replyOfficial
31 Jan 2024, 08:20 Hi Margaret
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you have faced regarding your insurance claim and the subsequent increase in monthly payments. We understand how important it is to have a reliable and efficient insurance service, and we regret that we have not met your expectations.
We take your concerns seriously, and we would like to investigate this matter further to ensure a fair resolution. Could you please provide us with your policy details and contact information via private message or email? This will enable us to review your case thoroughly and work towards addressing your concerns promptly.
At ooba, we strive to provide excellent customer service, and we regret that we have not met that standard in your case. Rest assured, we are committed to resolving this issue and improving our services to better meet your needs.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards a satisfactory resolution.
Best regards
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you have faced regarding your insurance claim and the subsequent increase in monthly payments. We understand how important it is to have a reliable and efficient insurance service, and we regret that we have not met your expectations.
We take your concerns seriously, and we would like to investigate this matter further to ensure a fair resolution. Could you please provide us with your policy details and contact information via private message or email? This will enable us to review your case thoroughly and work towards addressing your concerns promptly.
At ooba, we strive to provide excellent customer service, and we regret that we have not met that standard in your case. Rest assured, we are committed to resolving this issue and improving our services to better meet your needs.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards a satisfactory resolution.
Best regards
ooba Home Loans's reply31 Jan 2024, 08:20
Official
Hi Margaret
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you have faced regarding your insurance claim and the subsequent increase in monthly payments. We understand how important it is to have a reliable and efficient insurance service, and we regret that we have not met your expectations.
We take your concerns seriously, and we would like to investigate this matter further to ensure a fair resolution. Could you please provide us with your policy details and contact information via private message or email? This will enable us to review your case thoroughly and work towards addressing your concerns promptly.
At ooba, we strive to provide excellent customer service, and we regret that we have not met that standard in your case. Rest assured, we are committed to resolving this issue and improving our services to better meet your needs.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards a satisfactory resolution.
Best regards
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you have faced regarding your insurance claim and the subsequent increase in monthly payments. We understand how important it is to have a reliable and efficient insurance service, and we regret that we have not met your expectations.
We take your concerns seriously, and we would like to investigate this matter further to ensure a fair resolution. Could you please provide us with your policy details and contact information via private message or email? This will enable us to review your case thoroughly and work towards addressing your concerns promptly.
At ooba, we strive to provide excellent customer service, and we regret that we have not met that standard in your case. Rest assured, we are committed to resolving this issue and improving our services to better meet your needs.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards a satisfactory resolution.
Best regards