DR
Denver R

1 reviews | Active since Jul 2011

03 Feb 2017, 15:54

Trying to get a bond, and get told I make them want to vomit!

<p>So this the first time dealing with a bond orignator like ooba. They had done a sterling job up until the final moment, Kathy was great.</p> <p> </p> <p>Sharon however forwarded me an email with the following correspondanve from her in it!</p> <p> </p> <p>This is so unprofessional, and makes me want to take my bond elsewhere. It unfortunately leaves me with a week to do it. I am very upset!!</p> <p><br />"Hi Ladies<br /> </p> <p>I know you are going to vomit because I feel like doing it myself. You know how some people are sent to test us – this is one of those.</p> <p> </p> <p> </p> <p>He has asked me now if we had to push to the 94% will we get the same rate? He is wanting the max possible he tells me to be able to do renovations to the property.</p> <p> </p> <p> </p> <p>Wants to also speak to all the family members for the best advice and will only commit on Tuesday but asked me to make those enquiries in the meantime.</p> <p> </p> <p> </p> <p> </p> <p>Can we get a quote without tampering?</p> <p> </p> <p>So sorry about this – we can celebrate with half a beer on the commission J"</p> <p>"</p>

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Replies (3)
ooba Home Loans
ooba Home Loans's reply06 Feb 2017, 13:43
Official

Thank you for bringing this matter to our attention. We will investigate and supply feedback shortly.

ooba Home Loans
ooba Home Loans's reply07 Feb 2017, 10:41
Official

We have investigated and resolved the matter with our client Mr Le Roux. The consultant has been addressed and we apologised for any inconvenience caused to the client.

DR
Denver R's update07 Feb 2017, 10:44
Reviewer Update

So I must give credit where credit is due. The two ladies at ooba, Kathy and Vivienne, organised a gift basket as well as a 50% reduction with certain parts of the bond fees. I cannot let one ladies actions define the whole company.