Totally unsatisfied

<p>I've been with OOBA since I bought my house in 2010 (+- 7 years). On 5 May 2017 a case was submitted for a burst waterpipe. This was my first claim in the 7 years I've been with them.</p> <p>My claim references were ********** / ********** . The call was logged and someone would have contacted me within 48 hours to assess my claim. The nightmare started ...........</p> <p>After sending e-mails and receiving empty promises, I decided to cancel my policy on 2 June 2017. I received an email on 5 June 2017 stating my cancellation and another empty promise that "our claims consulatant will contact you".</p> <p>After waiting until 19 June 2017 I sent another email requesting my claim to be resolved. Again another empty promise was received that somebody will contact me.</p> <p>I am completely and utterly disgusted in the service that I've received and will not recommend OOBA to anyone. My premium was paid every month for 7 years (+- R 55,000) and now nobody can just get back to me with my claim.</p> <p> </p>