1 reviews | Active since Apr 2017
Terrible service From Ooba (Shireen Fenwick)
I cant believe how this process is being handled. The agent Shireen Fenwick was supposed to assist my wife and i. we received assistance with obtaining the finance from the bank and with the First home finance. shireen assisted with the finance and once payment was made and She received her commission we were unable to get any assistance from her and every call to the company was a dead end. Home was purchased in October and to date every time my wife and I call std bank for the first home finance confirmation and money was sent to Ooba from first home finance in October 2024. it is now April 2025. This is terrible behavior from the representative (Shireen) and i would never recommend Ooba to any of my friends and family who will be purchasing homes this year. I have been trying to get assistance through many calls, emails and WhatsApp messages and would be grateful for any assistance i can get because Shireen is no help at this stage.
We sincerely apologize for the distressing experience you and your wife have encountered. This is certainly not the level of service we strive to offer, especially during such an important milestone in your lives. We completely understand how frustrating it must be to face this level of difficulty after what should have been a smooth and exciting journey.
Please be assured that your concerns have been taken seriously. We’d like to urgently escalate this matter to ensure that you receive the support and resolution you deserve. Kindly send us your contact details and reference number (if available) so that a senior team member can reach out directly and assist you promptly.
Thank you for bringing this to our attention, and once again, we truly apologize for the inconvenience caused.
Best regards,
ooba Home Loans
We sincerely apologize for the distressing experience you and your wife have encountered. This is certainly not the level of service we strive to offer, especially during such an important milestone in your lives. We completely understand how frustrating it must be to face this level of difficulty after what should have been a smooth and exciting journey.
Please be assured that your concerns have been taken seriously. We’d like to urgently escalate this matter to ensure that you receive the support and resolution you deserve. Kindly send us your contact details and reference number (if available) so that a senior team member can reach out directly and assist you promptly.
Thank you for bringing this to our attention, and once again, we truly apologize for the inconvenience caused.
Best regards,
ooba Home Loans