Terrible service

The worst service ever. I was helped by Ragiema Khan and I must say she is the worst, no communication whatsoever, I have to call her all the time for an update on my application. I had to work with one bank bare in mind I had 5 days to accept or the offer was off the table and she told me my bank declined me and I had to go to the bank to find out if its possible that I can get declined while they pre-approved me and I bank with them and they said its not possible and I should even get a low interest rate only then she sent me the approval letter but in actual fact she didn't even negotiate for a lower interest rate. Its highly frustrating really. I called the head office about a week ago to talk to her manager about the frustration and to be helped by someone who can communicate with me as time is really moving and I had to go sign at the bank and get help with another application of which Ragiema took days to send it and I'm still waiting for a manager to get in contact with me even today