Terrible service

<p>On the 10th of November 2016 we had a severe weather storm in Secunda. My house roof and some windows were damaged during this storm. I contacted ooba, with whom my house is insured, about my claim. The assessor came out to my house. I asked him to inspect my entire roof for damage, also on the inside, but he only had a look at where it was leaking, on the outside, at that stage.</p> <p> </p> <p><br />ARB was assigned to correct the foundings and had to come back twice to correct all. I asked the ARB employee to please inspect my entire roof on the inside, seeing that I was not confident with the initial inspection. He did not want to comply seeing that they were only instructed to do the rectifications.</p> <p> </p> <p> </p> <p>After services rendered I was contacted to have an assessment done to how I experienced the service. I did however confirm that I could not give feedback seeing that I did not know if the roof was fixed. I notified them that I will give proper feedback as soon as we receive rain again.</p> <p> </p> <p> </p> <p>Between November 2016 and February 2017 we had a very dry spell in Secunda. </p> <p> </p> <p> </p> <p>On the 28th of February 2017 I contacted ooba, by phone and by e-mail, informing them that we had a huge amount of rain and that my roof was still leaking and that there were more leaks now. I supp**** them with all the relevant details that they required as mentioned below:</p> <p> </p> <p> </p> <p>Here are my details:</p> <p>Claim No: 954891<br />Policy No: MSA51551<br />Ref No: 178629</p> <p>Tristan Francis was appointed to my claim.</p> <p>I do not now if this claims number is still active.</p> <p> </p> <p><br />I got feedback from Dean Naidoo, by e-mail, on the 1st of March 2017 that they have acknowledged receipt of my e-mail and that they have have referred my e-mail onto Hollard for them to please investigate and to make urgent contact with me with regards to my e-mail.</p> <p> </p> <p><br />On the 15th of March 2017 I still had no contact from ooba or Hollard regarding my situation. Again I contacted ooba by replying on their previous e-mail on the 16th of March 2017 and Sebastian Shellar from ooba rep**** that my request was escalated to the claims department on completely a different matter. (About my geyser being faulty)</p> <p> </p> <p><br />Over the weekend of the 8th and 9th of April 2017 we received a lot of rain in Secunda again and I sustained more damage to my house. I contacted ooba on the 10th of April 2017 and expressed my frustration of the zero service that I was receiving from ooba. The same day I received feedback from Crystal Miller-Louw from ooba that their claims department would contact me urgently.</p> <p> </p> <p><br />It is the 6th of May 2017 and till date no one from ooba nor Hollard has contacted.</p> <p> </p>