DVH
Diederik Van't Hof
1 reviews | Active since Nov 2024
26 Nov 2024, 16:59
Terrible Experience
Absolutely shocking service from Shannon Claassen.
Shannon has failed miserably getting me a bond - to the amazement of my bookkeeper, accountant, as well as the estate agent. And in spite of a mountain of paperwork being supp**** "on demand" - but never any feedback. So have lost the house I wanted.
From my side - zero interaction, minimal to sporadic communication at best, no advice, no suggestions, no guidance. Communicated only when I sent a message asking for updates.
And apparently the issues were “easily fixable”! From her own text!
And suddenly when the mandate had expired - there was magically a bond approved! But I lost the house.
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ooba Home Loans's replyOfficial
27 Nov 2024, 08:53Thank you for sharing your feedback. I’m truly sorry to hear about your disappointing experience with us, particularly regarding the level of communication and support you received. This is not the standard of service we strive to provide, and we deeply regret that it led to such a frustrating outcome for you.
Your concerns are valid, and I understand how upsetting it must be to lose the home you wanted. We take this feedback very seriously and will investigate this matter thoroughly to understand what went wrong and ensure it doesn’t happen again.
If you’re open to it, we’d appreciate the opportunity to discuss this further and see if there’s anything we can do to assist or make amends. Please don’t hesitate to reach out to us directly. Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.
Your concerns are valid, and I understand how upsetting it must be to lose the home you wanted. We take this feedback very seriously and will investigate this matter thoroughly to understand what went wrong and ensure it doesn’t happen again.
If you’re open to it, we’d appreciate the opportunity to discuss this further and see if there’s anything we can do to assist or make amends. Please don’t hesitate to reach out to us directly. Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.
Best regards,
ooba Home Loans's reply27 Nov 2024, 08:53
Official
Thank you for sharing your feedback. I’m truly sorry to hear about your disappointing experience with us, particularly regarding the level of communication and support you received. This is not the standard of service we strive to provide, and we deeply regret that it led to such a frustrating outcome for you.
Your concerns are valid, and I understand how upsetting it must be to lose the home you wanted. We take this feedback very seriously and will investigate this matter thoroughly to understand what went wrong and ensure it doesn’t happen again.
If you’re open to it, we’d appreciate the opportunity to discuss this further and see if there’s anything we can do to assist or make amends. Please don’t hesitate to reach out to us directly. Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.
Your concerns are valid, and I understand how upsetting it must be to lose the home you wanted. We take this feedback very seriously and will investigate this matter thoroughly to understand what went wrong and ensure it doesn’t happen again.
If you’re open to it, we’d appreciate the opportunity to discuss this further and see if there’s anything we can do to assist or make amends. Please don’t hesitate to reach out to us directly. Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.
Best regards,