1 reviews | Active since Mar 2025
Terrible Customer Service and Dysfunctional Systems at Ooba Home Loans
My experience with Ooba Home Loans has been incredibly disappointing and frustrating. I've attempted to contact them multiple times through various channels but received virtually no support. Initially, one person named Qeef Hendricks rep**** via email, but after that single response, I never heard back again despite numerous follow-ups.
Their phone support is equally useless—just an endless loop of automated prompts that lead nowhere, making it impossible to reach an actual human being. Furthermore, their website registration process is broken; I've repeatedly tried to sign up but never received the OTP required to complete registration.
Overall, trying to get any kind of meaningful assistance from Ooba Home Loans has been a nightmare. I would strongly recommend looking elsewhere for a home loan provider if you value responsive customer service and functional systems.
We’re very sorry to hear about your frustrating experience with Ooba Home Loans. Your concerns regarding the lack of follow-up from our team, the challenges with reaching a representative via phone, and the issues with our registration process are taken very seriously.
We sincerely apologize for not meeting your expectations. We understand how important prompt and effective support is when you’re considering a home loan. Please know that your feedback is invaluable and will help us address these gaps in our service immediately.
We would appreciate the opportunity to make things right. Could you please reach out to us directly at [contact email/phone]? We are committed to resolving your concerns as quickly as possible.
Thank you for bringing these matters to our attention. We hope to restore your confidence in our services.
Sincerely,
ooba Home Loans
We’re very sorry to hear about your frustrating experience with Ooba Home Loans. Your concerns regarding the lack of follow-up from our team, the challenges with reaching a representative via phone, and the issues with our registration process are taken very seriously.
We sincerely apologize for not meeting your expectations. We understand how important prompt and effective support is when you’re considering a home loan. Please know that your feedback is invaluable and will help us address these gaps in our service immediately.
We would appreciate the opportunity to make things right. Could you please reach out to us directly at [contact email/phone]? We are committed to resolving your concerns as quickly as possible.
Thank you for bringing these matters to our attention. We hope to restore your confidence in our services.
Sincerely,
ooba Home Loans