TS
Tanaya S
1 reviews | Active since Jan 2021
08 Dec 2023, 09:07
Terrible communication and updates
Terrible service received, no communication on progress of pre qualification.. unable to get hold of the person handling my documents. I'm really disappointed to have to be stressed out by not being kept updated.
Helpful (0)
Replies (3)0
Replies (3)
ooba Home Loans's replyOfficial
08 Dec 2023, 09:34Hi Tanaya.
We sincerely apologize for the inconvenience and stress you've experienced with our service. Your feedback is important to us, and we deeply regret that we fell short of your expectations.
We understand the frustration caused by a lack of communication and difficulty in reaching the person handling your documents. This is certainly not the level of service we aim to provide. We are actively looking into your case to address the issues promptly.
Please be assured that your concerns are taken seriously, and we are committed to resolving them to ensure a smoother and more transparent experience moving forward. We appreciate your patience and would like the opportunity to make things right.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Kind regards
We sincerely apologize for the inconvenience and stress you've experienced with our service. Your feedback is important to us, and we deeply regret that we fell short of your expectations.
We understand the frustration caused by a lack of communication and difficulty in reaching the person handling your documents. This is certainly not the level of service we aim to provide. We are actively looking into your case to address the issues promptly.
Please be assured that your concerns are taken seriously, and we are committed to resolving them to ensure a smoother and more transparent experience moving forward. We appreciate your patience and would like the opportunity to make things right.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Kind regards
ooba Home Loans's reply08 Dec 2023, 09:34
Official
Hi Tanaya.
We sincerely apologize for the inconvenience and stress you've experienced with our service. Your feedback is important to us, and we deeply regret that we fell short of your expectations.
We understand the frustration caused by a lack of communication and difficulty in reaching the person handling your documents. This is certainly not the level of service we aim to provide. We are actively looking into your case to address the issues promptly.
Please be assured that your concerns are taken seriously, and we are committed to resolving them to ensure a smoother and more transparent experience moving forward. We appreciate your patience and would like the opportunity to make things right.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Kind regards
We sincerely apologize for the inconvenience and stress you've experienced with our service. Your feedback is important to us, and we deeply regret that we fell short of your expectations.
We understand the frustration caused by a lack of communication and difficulty in reaching the person handling your documents. This is certainly not the level of service we aim to provide. We are actively looking into your case to address the issues promptly.
Please be assured that your concerns are taken seriously, and we are committed to resolving them to ensure a smoother and more transparent experience moving forward. We appreciate your patience and would like the opportunity to make things right.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Kind regards
TS
Tanaya S's updateReviewer Update
08 Dec 2023, 11:42Thank you for your swift action in reaching out and getting me my answers
TS
Tanaya S's update08 Dec 2023, 11:42
Reviewer Update
Thank you for your swift action in reaching out and getting me my answers
ooba Home Loans's replyOfficial
11 Dec 2023, 08:13Hi Tanaya.
You're very welcome! We're delighted to hear that you appreciated our swift action and that we could provide the answers you needed. Customer satisfaction is our top priority, and we're here to assist you every step of the way.
If you have any more questions or if there's anything else we can help you with, please don't hesitate to reach out. Your feedback is valuable to us, and we're grateful for the opportunity to assist you.
Thank you for choosing us. We are excited to continue serving you.
Best regards
You're very welcome! We're delighted to hear that you appreciated our swift action and that we could provide the answers you needed. Customer satisfaction is our top priority, and we're here to assist you every step of the way.
If you have any more questions or if there's anything else we can help you with, please don't hesitate to reach out. Your feedback is valuable to us, and we're grateful for the opportunity to assist you.
Thank you for choosing us. We are excited to continue serving you.
Best regards
ooba Home Loans's reply11 Dec 2023, 08:13
Official
Hi Tanaya.
You're very welcome! We're delighted to hear that you appreciated our swift action and that we could provide the answers you needed. Customer satisfaction is our top priority, and we're here to assist you every step of the way.
If you have any more questions or if there's anything else we can help you with, please don't hesitate to reach out. Your feedback is valuable to us, and we're grateful for the opportunity to assist you.
Thank you for choosing us. We are excited to continue serving you.
Best regards
You're very welcome! We're delighted to hear that you appreciated our swift action and that we could provide the answers you needed. Customer satisfaction is our top priority, and we're here to assist you every step of the way.
If you have any more questions or if there's anything else we can help you with, please don't hesitate to reach out. Your feedback is valuable to us, and we're grateful for the opportunity to assist you.
Thank you for choosing us. We are excited to continue serving you.
Best regards