HR
Heila R
1 reviews | Active since Jan 2020
13 May 2024, 15:52
SWAK DIENS! POOR CUSTOMER SERVICE!!!!
Extremely poor, poor, poor, poor service!!!!! I have never experienced such poor service before!!! I am transferred from one person to another, and then I finally reach a person who I think will assist me with the application process, but then I hit a dead end. Then I am referred to another person, and I think this is the person who can really provide customer service, but the poor service is just repeated. Whenever I call, I wait for hours, and if I'm lucky enough to get through, I end up in the wrong department – they transfer me, and then I wait for another half an hour, if I'm lucky. So I would NEVER recommend OOBA!
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Heila R's updateReviewer Update
13 May 2024, 15:54 Extremely poor, poor, poor, poor service!!!!! I have never experienced such poor service before!!! I am transferred from one person to another, and then I finally reach a person who I think will assist me with the application process, but then I hit a dead end. Then I am referred to another person, and I think this is the person who can really provide customer service, but the poor service is just repeated. Whenever I call, I wait for hours, and if I'm lucky enough to get through, I end up in the wrong department – they transfer me, and then I wait for another half an hour, if I'm lucky. So I would NEVER recommend OOBA!
HR
Heila R's update13 May 2024, 15:54
Reviewer Update
Extremely poor, poor, poor, poor service!!!!! I have never experienced such poor service before!!! I am transferred from one person to another, and then I finally reach a person who I think will assist me with the application process, but then I hit a dead end. Then I am referred to another person, and I think this is the person who can really provide customer service, but the poor service is just repeated. Whenever I call, I wait for hours, and if I'm lucky enough to get through, I end up in the wrong department – they transfer me, and then I wait for another half an hour, if I'm lucky. So I would NEVER recommend OOBA!
ooba Home Loans's replyOfficial
13 May 2024, 16:38Dear Heila
We're deeply sorry to hear about your negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration you've encountered during the application process. Providing excellent service to our clients is our top priority, and it's disheartening to hear that we've fallen short of your expectations.
Your feedback is incredibly valuable to us, and we're committed to addressing the issues you've raised to prevent similar experiences in the future. We understand the importance of efficient communication and will take steps to improve our processes to ensure smoother interactions with our clients.
If you would be willing to provide further details about your experience, we would greatly appreciate the opportunity to investigate and address your concerns directly. Please feel free to share your contact details at your earliest convenience.
Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our service in the future.
Warm regards,
ooba Homeloans
We're deeply sorry to hear about your negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration you've encountered during the application process. Providing excellent service to our clients is our top priority, and it's disheartening to hear that we've fallen short of your expectations.
Your feedback is incredibly valuable to us, and we're committed to addressing the issues you've raised to prevent similar experiences in the future. We understand the importance of efficient communication and will take steps to improve our processes to ensure smoother interactions with our clients.
If you would be willing to provide further details about your experience, we would greatly appreciate the opportunity to investigate and address your concerns directly. Please feel free to share your contact details at your earliest convenience.
Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our service in the future.
Warm regards,
ooba Homeloans
ooba Home Loans's reply13 May 2024, 16:38
Official
Dear Heila
We're deeply sorry to hear about your negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration you've encountered during the application process. Providing excellent service to our clients is our top priority, and it's disheartening to hear that we've fallen short of your expectations.
Your feedback is incredibly valuable to us, and we're committed to addressing the issues you've raised to prevent similar experiences in the future. We understand the importance of efficient communication and will take steps to improve our processes to ensure smoother interactions with our clients.
If you would be willing to provide further details about your experience, we would greatly appreciate the opportunity to investigate and address your concerns directly. Please feel free to share your contact details at your earliest convenience.
Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our service in the future.
Warm regards,
ooba Homeloans
We're deeply sorry to hear about your negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration you've encountered during the application process. Providing excellent service to our clients is our top priority, and it's disheartening to hear that we've fallen short of your expectations.
Your feedback is incredibly valuable to us, and we're committed to addressing the issues you've raised to prevent similar experiences in the future. We understand the importance of efficient communication and will take steps to improve our processes to ensure smoother interactions with our clients.
If you would be willing to provide further details about your experience, we would greatly appreciate the opportunity to investigate and address your concerns directly. Please feel free to share your contact details at your earliest convenience.
Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our service in the future.
Warm regards,
ooba Homeloans