SHOCKING SERVICE & NO COMMUNICATION!!

On the 16th Novermber 2015 we experienced major hail in Gauteng. 10 days later I realised that my thatch roof had been damaged by the hail. Ooba quickly responded and arranged for a quote for repairs. I waited some time for the contractors to come out. Their quote was approved on the 12th December'15. After waiting a week with no communication, I phoned in and explained that the repairs are quite urgent as water is leaking on my wooden floors. I understand that getting repairs done over December is difficult, however, we are now into the 2nd week of Jan and I still have had no communication!