EW
Erich W

1 reviews | Active since Jun 2024

03 Jul 2025, 16:03

Review for Renatta Singh – Outstanding Service

After nearly three months of waiting for my insurance claim to be resolved, I called in for an update, only to find out that the person who had been handling my case was no longer with the company. That’s when I had the pleasure of speaking to Renatta Singh.

From the moment she took my call, Renatta stepped in without hesitation. She immediately took ownership of the situation, showed genuine concern, and made it her mission to assist me. She truly understood the urgency and the importance of my family’s safety, and went above and beyond to get things moving.

Thanks to her swift action, dedication, and empathy, my claim was finally resolved. Renatta turned a frustrating experience into a positive one through her professionalism and exceptional customer service.

I’m truly grateful for her help and impressed by her commitment to getting things done. She is an asset to the team!

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Replies (1)
ooba Home Loans
ooba Home Loans's reply03 Jul 2025, 16:07
Official
Thank you, Erich, for sharing your experience.  We’re sorry to hear about the initial delay with your insurance claim, but we’re incredibly pleased that Renatta Singh was able to step in and provide the exceptional service you deserved. Her commitment to resolving your issue swiftly and empathetically is exactly the level of service we strive for. We’re grateful for your recognition of her efforts, she truly is a valued member of our team.  Warm regards, ooba