Resolving the claim

<p>I have got a building insurance policy with OOba that i am not finding any joy with it. I have lodged a claim of my leaking roof since late last 2016. The assessor came to investigate the matter. Towards the festive break the assessor called to say his camera was acting up and he needed to come back to pictures again using a different camera. As i was waiting for the assessor to come take pictures, the same assessor was now the supplier who wants to fix the leaking roof. I was suprised since the insurance never communicated with me regarding the authorisation of the claim by either sms, telephone or e-mail. I questioned the matter to which they did confirm that no communication was rendered (so much to be professionals). I then requested that i would like to see what the supplier would be fixing on a document. I got the quotation after a month of exchanging e-mails (not very pleasant experience).</p> <p> </p> <p>During our e-mails and telephonic conversation i experience that another part of the roof was also leaking which was not part of the claim, another claim was put to which it was rejectted and the company was quick to inform about the rejection (something they failed to do on my previous claim). I must i am not in a good mood for the rejection considering that when you get a call you are told that anything that is a defects on your property will be fixed.</p> <p> </p> <p>Coming back to my first claim due the unrelibility assessor/supplier i then decided to get a cash settlement to which i am still getting a horrible experience with that matter and yet premiums are still been deducted. What i can receommend is that Ooba underwirtten by hollard is not good insurance to have. Please guys find another insurance as this companies are a night mare. </p>