aG
antonette G
1 reviews | Active since Mar 2009
27 Oct 2023, 08:48
quite stressful and unpleasant as a first time buyer
As a new first time buyer I am struggling. my emails aren't rep**** to promptly, I constantly have to do follow ups. Its been quite unpleasant and very stressful. luckily I have a friend who is in the property business who keeps answering my questions, he also feels I'm not being looked after. At this point I really want to use another bond originator, or actually go to the bank and ask them to continue with me directly. I think I will have quicker results.
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Replies (2)
ooba Home Loans's replyOfficial
27 Oct 2023, 10:57Hi Antonette.
We appreciate your feedback and are truly sorry to hear about your less-than-satisfactory experience as a first-time buyer. It's important to us that you have a smooth and stress-free experience, and we apologize for the delays and inconveniences you've faced.
Your concerns are valid, and we understand your frustration. We would like to address your issues and improve your experience. Please provide us with your contact details, and we will have a senior representative reach out to you to discuss your concerns and see how we can better assist you.
We genuinely want to ensure you receive the assistance you need and we are here to help in any way we can. Thank you for your feedback, and we look forward to working towards a more positive experience for you.
Kindly assist with the name of the who was assisting you.
Warm regards
We appreciate your feedback and are truly sorry to hear about your less-than-satisfactory experience as a first-time buyer. It's important to us that you have a smooth and stress-free experience, and we apologize for the delays and inconveniences you've faced.
Your concerns are valid, and we understand your frustration. We would like to address your issues and improve your experience. Please provide us with your contact details, and we will have a senior representative reach out to you to discuss your concerns and see how we can better assist you.
We genuinely want to ensure you receive the assistance you need and we are here to help in any way we can. Thank you for your feedback, and we look forward to working towards a more positive experience for you.
Kindly assist with the name of the who was assisting you.
Warm regards
ooba Home Loans's reply27 Oct 2023, 10:57
Official
Hi Antonette.
We appreciate your feedback and are truly sorry to hear about your less-than-satisfactory experience as a first-time buyer. It's important to us that you have a smooth and stress-free experience, and we apologize for the delays and inconveniences you've faced.
Your concerns are valid, and we understand your frustration. We would like to address your issues and improve your experience. Please provide us with your contact details, and we will have a senior representative reach out to you to discuss your concerns and see how we can better assist you.
We genuinely want to ensure you receive the assistance you need and we are here to help in any way we can. Thank you for your feedback, and we look forward to working towards a more positive experience for you.
Kindly assist with the name of the who was assisting you.
Warm regards
We appreciate your feedback and are truly sorry to hear about your less-than-satisfactory experience as a first-time buyer. It's important to us that you have a smooth and stress-free experience, and we apologize for the delays and inconveniences you've faced.
Your concerns are valid, and we understand your frustration. We would like to address your issues and improve your experience. Please provide us with your contact details, and we will have a senior representative reach out to you to discuss your concerns and see how we can better assist you.
We genuinely want to ensure you receive the assistance you need and we are here to help in any way we can. Thank you for your feedback, and we look forward to working towards a more positive experience for you.
Kindly assist with the name of the who was assisting you.
Warm regards
ooba Home Loans's replyOfficial
30 Oct 2023, 11:34Dear Antonette,
We hope this message finds you well. We would like to extend our sincere appreciation for your feedback, which has allowed us to address your concerns effectively. Your satisfaction is of utmost importance to us, and we are glad to inform you that the issues you faced have been resolved.
We understand that your experience as a first-time buyer was less than satisfactory, and we apologize for any delays and inconveniences you encountered during this process. Your concerns were entirely valid, and we are committed to improving your experience with us.
We genuinely want to ensure you receive the assistance you need, and we appreciate your willingness to work with us to resolve these issues. Your feedback is invaluable in helping us provide better service to our clients.
Once again, we thank you for bringing these matters to our attention, and we look forward to working with you to achieve a more positive experience moving forward.
Kind regard
We hope this message finds you well. We would like to extend our sincere appreciation for your feedback, which has allowed us to address your concerns effectively. Your satisfaction is of utmost importance to us, and we are glad to inform you that the issues you faced have been resolved.
We understand that your experience as a first-time buyer was less than satisfactory, and we apologize for any delays and inconveniences you encountered during this process. Your concerns were entirely valid, and we are committed to improving your experience with us.
We genuinely want to ensure you receive the assistance you need, and we appreciate your willingness to work with us to resolve these issues. Your feedback is invaluable in helping us provide better service to our clients.
Once again, we thank you for bringing these matters to our attention, and we look forward to working with you to achieve a more positive experience moving forward.
Kind regard
ooba Home Loans's reply30 Oct 2023, 11:34
Official
Dear Antonette,
We hope this message finds you well. We would like to extend our sincere appreciation for your feedback, which has allowed us to address your concerns effectively. Your satisfaction is of utmost importance to us, and we are glad to inform you that the issues you faced have been resolved.
We understand that your experience as a first-time buyer was less than satisfactory, and we apologize for any delays and inconveniences you encountered during this process. Your concerns were entirely valid, and we are committed to improving your experience with us.
We genuinely want to ensure you receive the assistance you need, and we appreciate your willingness to work with us to resolve these issues. Your feedback is invaluable in helping us provide better service to our clients.
Once again, we thank you for bringing these matters to our attention, and we look forward to working with you to achieve a more positive experience moving forward.
Kind regard
We hope this message finds you well. We would like to extend our sincere appreciation for your feedback, which has allowed us to address your concerns effectively. Your satisfaction is of utmost importance to us, and we are glad to inform you that the issues you faced have been resolved.
We understand that your experience as a first-time buyer was less than satisfactory, and we apologize for any delays and inconveniences you encountered during this process. Your concerns were entirely valid, and we are committed to improving your experience with us.
We genuinely want to ensure you receive the assistance you need, and we appreciate your willingness to work with us to resolve these issues. Your feedback is invaluable in helping us provide better service to our clients.
Once again, we thank you for bringing these matters to our attention, and we look forward to working with you to achieve a more positive experience moving forward.
Kind regard