Poor Service Ooba Insurance

Item: ooba Home Loans
Rating: 1
Author: Katrina D

I have cancelled my policy for homeowners in Feb 2018 via email, that Ooba confirmed they have received. Still the policy is not cancelled 6 months later. Still deducting policy fees... I have phoned, and the answer is someone in finance will contact you...

Really? What happened to excellence in service delivery?

Helpful (0)

Replies (2)

ooba Home Loans's replyOfficial

30 Aug 2018, 08:51

Thank you for bringing this matter to our attention, we shall investigate and provide feedback shortly.

ooba Home Loans's reply30 Aug 2018, 08:51

Official

Thank you for bringing this matter to our attention, we shall investigate and provide feedback shortly.

ooba Home Loans's replyOfficial

30 Aug 2018, 11:57

We require some more information to investigate your matter. Please look for an email from *** requesting the information we require. Many thanks.

ooba Home Loans's reply30 Aug 2018, 11:57

Official

We require some more information to investigate your matter. Please look for an email from *** requesting the information we require. Many thanks.