DS
Dinesh S
1 reviews | Active since Nov 2012
06 Oct 2023, 11:03
Poor Service
I sent through a completed application to Micaela Klassen on the 28th of September 2023. Since then I have been emailing for feedback and have received no response. When I called in it was a long wait to speak to someone. The person then said they would pass on the message onto Micaela but still nothing. This morning 6/10/23 I received an email from another agent asking for all the documents that were shared with Micaela. Very dissapointing service and I am glad my application will not be going through a company such as this one.
Helpful (0)
Replies (3)0
Replies (3)
ooba Home Loans's replyOfficial
06 Oct 2023, 12:23Good day, Dinesh.
We sincerely apologize for the delay and any inconvenience you've experienced during this process. Your feedback is important to us, and we are taking immediate action to rectify this situation. We have already engaged one of our team members to assist you promptly and ensure your application is handled with the utmost care and efficiency. We deeply regret the initial lapse in communication and appreciate your patience as we work to resolve this matter to your satisfaction.🙏
Looking forward to giving you the best service experience
We sincerely apologize for the delay and any inconvenience you've experienced during this process. Your feedback is important to us, and we are taking immediate action to rectify this situation. We have already engaged one of our team members to assist you promptly and ensure your application is handled with the utmost care and efficiency. We deeply regret the initial lapse in communication and appreciate your patience as we work to resolve this matter to your satisfaction.🙏
Looking forward to giving you the best service experience
ooba Home Loans's reply06 Oct 2023, 12:23
Official
Good day, Dinesh.
We sincerely apologize for the delay and any inconvenience you've experienced during this process. Your feedback is important to us, and we are taking immediate action to rectify this situation. We have already engaged one of our team members to assist you promptly and ensure your application is handled with the utmost care and efficiency. We deeply regret the initial lapse in communication and appreciate your patience as we work to resolve this matter to your satisfaction.🙏
Looking forward to giving you the best service experience
We sincerely apologize for the delay and any inconvenience you've experienced during this process. Your feedback is important to us, and we are taking immediate action to rectify this situation. We have already engaged one of our team members to assist you promptly and ensure your application is handled with the utmost care and efficiency. We deeply regret the initial lapse in communication and appreciate your patience as we work to resolve this matter to your satisfaction.🙏
Looking forward to giving you the best service experience
DS
Dinesh S's updateReviewer Update
06 Oct 2023, 13:43Good day Ooba
Thank you for the prompt response.
I received a call back from your agent Candice Bailey who was very helpful and was able to assist with positive feedback.
Many thanks for getting this sorted out timeously.
Thank you for the prompt response.
I received a call back from your agent Candice Bailey who was very helpful and was able to assist with positive feedback.
Many thanks for getting this sorted out timeously.
DS
Dinesh S's update06 Oct 2023, 13:43
Reviewer Update
Good day Ooba
Thank you for the prompt response.
I received a call back from your agent Candice Bailey who was very helpful and was able to assist with positive feedback.
Many thanks for getting this sorted out timeously.
Thank you for the prompt response.
I received a call back from your agent Candice Bailey who was very helpful and was able to assist with positive feedback.
Many thanks for getting this sorted out timeously.
ooba Home Loans's replyOfficial
06 Oct 2023, 14:42Good day,
You're very welcome! We're delighted to hear that Candice Bailey was able to assist you effectively and provide positive feedback. At Ooba, we strive to ensure that our clients receive the best possible service, and it's great to know that you had a positive experience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Thank you for choosing us
You're very welcome! We're delighted to hear that Candice Bailey was able to assist you effectively and provide positive feedback. At Ooba, we strive to ensure that our clients receive the best possible service, and it's great to know that you had a positive experience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Thank you for choosing us
ooba Home Loans's reply06 Oct 2023, 14:42
Official
Good day,
You're very welcome! We're delighted to hear that Candice Bailey was able to assist you effectively and provide positive feedback. At Ooba, we strive to ensure that our clients receive the best possible service, and it's great to know that you had a positive experience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Thank you for choosing us
You're very welcome! We're delighted to hear that Candice Bailey was able to assist you effectively and provide positive feedback. At Ooba, we strive to ensure that our clients receive the best possible service, and it's great to know that you had a positive experience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Thank you for choosing us