GR
Gontse R
1 reviews | Active since Jun 2019
03 Nov 2025, 11:46
Poor Customer Service
I made a online prequalification on the Ooba website and all was ok. A consultant called me to take a step further and I submitted the required documents. I followed up with two whatsapp messages, an email and this morning I called for the 4th time - have not spoken to them since I submitted my documents. This morning for some reason even the front desk is not picking up. I had explained to them the urgency of my prequalification as I need to attend an auction tomorrow.
Helpful (0)
Replies (3)0
Replies (3)
ooba Home Loans's replyOfficial
03 Nov 2025, 12:26Hi Gontse,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide. I will escalate this and ensure someone gets in touch with you as a matter of urgency to assist with your prequalification before your auction.
Kind regards,
ooba home loans
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide. I will escalate this and ensure someone gets in touch with you as a matter of urgency to assist with your prequalification before your auction.
Kind regards,
ooba home loans
ooba Home Loans's reply03 Nov 2025, 12:26
Official
Hi Gontse,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide. I will escalate this and ensure someone gets in touch with you as a matter of urgency to assist with your prequalification before your auction.
Kind regards,
ooba home loans
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide. I will escalate this and ensure someone gets in touch with you as a matter of urgency to assist with your prequalification before your auction.
Kind regards,
ooba home loans
GR
Gontse R's updateReviewer Update
03 Nov 2025, 15:40Dear Ooba Team
Thank you so much for dealing with this matter so urgently. I have received all the assistance required within a few hours.
Greatly appreciated.
Thank you so much for dealing with this matter so urgently. I have received all the assistance required within a few hours.
Greatly appreciated.
GR
Gontse R's update03 Nov 2025, 15:40
Reviewer Update
Dear Ooba Team
Thank you so much for dealing with this matter so urgently. I have received all the assistance required within a few hours.
Greatly appreciated.
Thank you so much for dealing with this matter so urgently. I have received all the assistance required within a few hours.
Greatly appreciated.
ooba Home Loans's replyOfficial
03 Nov 2025, 16:04Thank you
ooba Home Loans's reply03 Nov 2025, 16:04
Official
Thank you