POOR CLIENT SERVICE.

<p>I app**** for a house with harcouts and they gave me this originator from ooba his name is Muzi Mazala who was very less helpful during the process of my application, i had to call him every week to get the out come of my application. on the 24 of april 2017 i text him to find out whats been happening after a week of no communication from him he told me that the bank has given me 80%R(480 000) of the bond loan and i must get the 20% R(120 000) deposi,t well he has asked me to get the deposit i did got it. The guy asked me to send him prove that i have the deposit which i did, i was very excited with that because my dream house was on its way. so after all the trouble i went through to get the deposit i waiting close to two weeks, when i ask him whats happening on his side he tells me that he still waiting for the bank. All the time im the one who is communicating with him he doesnt bother calling to update me. On the 17 may 2017 i get a call from he tells me that the bank has accepted my application and he is going to send some documents to my email when i get the email the bank say they will only give a bond of R395000 and i have to pay R20000 deposit. I ask him what happend to the 80% that he said the bank gave me he tells me that he naver said that. he was so unhelpful all he said "clearly you dont have the deposit i will withdraw my file". right now im stuck the money that i was suppose to use as a deposit, he doesnt give me any option as to what i can do he just dropped me like that. if this is how Ooba treats their customer well im not happy at all.</p>