Pathetic service from Ooba Financial Services

As everyone knows, buying a house for the first time is quite the dawnting task but according to Ooba, they had the answer!! We found a place to buy and Pam Golding put us in contact with Ooba. I visited the Ooba website and was very pleased, with what they promised! They do all the work for you and submit applications to up to 8 Money Lenders and then you decide which deal suits you best!! Great I though... Not so great after all. My first impression was very, very, very bad. I contacted an Ooba Sales Agent and was shocked to find out that they could not assist us for the next three days as they were all out of office, there and then I thought to myself, ***? You can loose the property in three days!!!! Nevertheless we submitted our documentation and a couple days later found out they only submitted our applications to TWO MONEY LENDERS!!! WHAT HAPPENED TO THE EIGHT AS CLAIMED ON YOUR WEBSITE!!! Anyway long story short, its TWO WEEKS LATER!!! I still await an offer from Ooba!!! I have in the mean time submitted applications to Money Lenders myself and have two deals on the table... COME ON OOBA...