CP
Clementine P
1 reviews | Active since Nov 2017
05 Aug 2025, 16:09
Overall good experience, however communication can be improved
Overall good experience, however communication can be improved. I followed up after said turnaround time, which I think the consultant could've been proactive about
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ooba Home Loans's replyOfficial
05 Aug 2025, 16:11Hi Clementine.
Thank you for your valuable feedback and for taking the time to share your experience.
We’re glad to hear that, overall, you had a good experience with ooba Home Loans. At the same time, we truly appreciate your honest input regarding communication. We understand how important proactive updates are during the home loan process, and we’re sorry to hear that this fell short of expectations at times.
Your comments have been noted and will be shared with our team as we continuously work to improve our service. Thank you again for your trust — and for giving us the opportunity to be part of your journey.
Warm regards,
ooba Home Loans
Thank you for your valuable feedback and for taking the time to share your experience.
We’re glad to hear that, overall, you had a good experience with ooba Home Loans. At the same time, we truly appreciate your honest input regarding communication. We understand how important proactive updates are during the home loan process, and we’re sorry to hear that this fell short of expectations at times.
Your comments have been noted and will be shared with our team as we continuously work to improve our service. Thank you again for your trust — and for giving us the opportunity to be part of your journey.
Warm regards,
ooba Home Loans
ooba Home Loans's reply05 Aug 2025, 16:11
Official
Hi Clementine.
Thank you for your valuable feedback and for taking the time to share your experience.
We’re glad to hear that, overall, you had a good experience with ooba Home Loans. At the same time, we truly appreciate your honest input regarding communication. We understand how important proactive updates are during the home loan process, and we’re sorry to hear that this fell short of expectations at times.
Your comments have been noted and will be shared with our team as we continuously work to improve our service. Thank you again for your trust — and for giving us the opportunity to be part of your journey.
Warm regards,
ooba Home Loans
Thank you for your valuable feedback and for taking the time to share your experience.
We’re glad to hear that, overall, you had a good experience with ooba Home Loans. At the same time, we truly appreciate your honest input regarding communication. We understand how important proactive updates are during the home loan process, and we’re sorry to hear that this fell short of expectations at times.
Your comments have been noted and will be shared with our team as we continuously work to improve our service. Thank you again for your trust — and for giving us the opportunity to be part of your journey.
Warm regards,
ooba Home Loans