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sarika S

1 reviews | Active since Mar 2011

05 Jun 2024, 14:01

Other income not accepted in loan offer consideration

Other income not accepted in loan offer consideration. lack of communication of progress

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Replies (1)
ooba Home Loans
ooba Home Loans's reply06 Jun 2024, 08:41
Official
Hi Sarika.

Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during the loan application process. We understand your concerns regarding the non-acceptance of other income and the lack of communication about the progress of your application.

We strive to provide clear and consistent communication and are sorry that we fell short in this instance. Your feedback is invaluable, and we will use it to improve our processes and ensure better communication in the future.
If there is anything specific you would like to discuss or if you need further assistance, please do not hesitate to reach out to us directly. 

Kindly assist with the of the person who was assisting you.

We appreciate your patience and understanding.

Best regards