Ooba.......what a joke

Ooba assisted me with my building loan. The application for the vacant land went well, but when they had to assist me with the building loan, it was a total mess. I struggled to get timely reaponse to my emails, and not all of my questions were answered. They made a mistake with the actual application. Instead of applying for a furher building loan, they app**** for a new loan. We signed the FNB quotation and when the bond attorneys appointed by FNB started with the prep for registration, they picked up on the mistake. When I asked them to help me to get in touch with FNB, they said there is no phone number and they could not help me. I had to investigate and phone around to get in touch with the FNB team. And all of them had cell numbers, the sales, credit and operational staff. Long story short....ooba had to log a new application, we had to sign a new quotation. Currentely still busy with the new application. And now again the attorneys picked up they never provided me with the correct tender and waiver templates. They bad mouth FNB and wont admit they made a mistake with my application. Rework. I started with this application in Jan 2022.