WL
Werner L
1 reviews | Active since Aug 2009
30 Oct 2023, 15:43
Ooba web site is a dumb brick wall!
How does one apply for loan pre-approval on a web site that claims to have sent a one-time password to your mobile phone, but actually never manages to do so? I've tried more than ten times already to have Ooba Home Loans verify my mobile number. I also tried leaving a message, I have tried getting a call-back, and I have tried speaking to an agent using the chat function, but none of this worked!
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Replies (1)
ooba Home Loans's replyOfficial
30 Oct 2023, 16:35Hi Werner.
We sincerely apologize for the inconvenience you've faced while attempting to apply for loan pre-approval on our website. It's disappointing to hear about your experience, and we understand your frustration.
We'd like to ensure that you can successfully complete the pre-approval process. To assist you further, our senior representative will reach out to you promptly to address this issue and guide you through the necessary steps.
We genuinely want to resolve this matter for you and make your experience more positive. Your feedback is essential in helping us improve our services.
Thank you for your patience, and we look forward to assisting you with your loan pre-approval.
Kind regards,
We sincerely apologize for the inconvenience you've faced while attempting to apply for loan pre-approval on our website. It's disappointing to hear about your experience, and we understand your frustration.
We'd like to ensure that you can successfully complete the pre-approval process. To assist you further, our senior representative will reach out to you promptly to address this issue and guide you through the necessary steps.
We genuinely want to resolve this matter for you and make your experience more positive. Your feedback is essential in helping us improve our services.
Thank you for your patience, and we look forward to assisting you with your loan pre-approval.
Kind regards,
ooba Home Loans's reply30 Oct 2023, 16:35
Official
Hi Werner.
We sincerely apologize for the inconvenience you've faced while attempting to apply for loan pre-approval on our website. It's disappointing to hear about your experience, and we understand your frustration.
We'd like to ensure that you can successfully complete the pre-approval process. To assist you further, our senior representative will reach out to you promptly to address this issue and guide you through the necessary steps.
We genuinely want to resolve this matter for you and make your experience more positive. Your feedback is essential in helping us improve our services.
Thank you for your patience, and we look forward to assisting you with your loan pre-approval.
Kind regards,
We sincerely apologize for the inconvenience you've faced while attempting to apply for loan pre-approval on our website. It's disappointing to hear about your experience, and we understand your frustration.
We'd like to ensure that you can successfully complete the pre-approval process. To assist you further, our senior representative will reach out to you promptly to address this issue and guide you through the necessary steps.
We genuinely want to resolve this matter for you and make your experience more positive. Your feedback is essential in helping us improve our services.
Thank you for your patience, and we look forward to assisting you with your loan pre-approval.
Kind regards,