CG
Corine G
1 reviews | Active since Dec 2019
03 Dec 2019, 19:16
Ooba Very Poor Customer Service again.
I see Ooba's response to me......someone by the name of Liz calls me at 7pm in the evening to discuss......let's be mindful of times to call people.....working hours would be decent.....then I ask her to call me in the morning to discuss and she puts the phone down on me!!!!!!......seriously is this how you treat your Customers?.....now do you understand why I cancelled my insurance with you?....absolutely no idea what Customer Centricity is!
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ooba Home Loans's replyOfficial
09 Dec 2019, 11:36Dear Ms. Govender,
We refer to our telephone call and wish to confirm that the call was not dropped, but we received the message that our call had been placed on hold. We therefore put the phone down as you rightfully asked us to call you between office hours.
We have managed to ask Hollard Insurers to authorize the replacement of the Kitchen/Dining room ceilings. The other ceilings will not be replaced as previously stated.
We are pleased that we could assist you in this matter as your broker.
Kind Regards
We refer to our telephone call and wish to confirm that the call was not dropped, but we received the message that our call had been placed on hold. We therefore put the phone down as you rightfully asked us to call you between office hours.
We have managed to ask Hollard Insurers to authorize the replacement of the Kitchen/Dining room ceilings. The other ceilings will not be replaced as previously stated.
We are pleased that we could assist you in this matter as your broker.
Kind Regards
ooba Home Loans's reply09 Dec 2019, 11:36
Official
Dear Ms. Govender,
We refer to our telephone call and wish to confirm that the call was not dropped, but we received the message that our call had been placed on hold. We therefore put the phone down as you rightfully asked us to call you between office hours.
We have managed to ask Hollard Insurers to authorize the replacement of the Kitchen/Dining room ceilings. The other ceilings will not be replaced as previously stated.
We are pleased that we could assist you in this matter as your broker.
Kind Regards
We refer to our telephone call and wish to confirm that the call was not dropped, but we received the message that our call had been placed on hold. We therefore put the phone down as you rightfully asked us to call you between office hours.
We have managed to ask Hollard Insurers to authorize the replacement of the Kitchen/Dining room ceilings. The other ceilings will not be replaced as previously stated.
We are pleased that we could assist you in this matter as your broker.
Kind Regards