Ooba poor customer services

Claim No. 917314/1 Monday 18 Jan 2016 reported claim to Ooba - pool pump not functioning properly. 22 Jan 2016 - Pool Doctor came to investigate - literally just looked at pool pump and pool - no tools were taken out or anything done. They left and said would contact Ooba. NO F/BACK phoned Ooba on 27 Jan 2016, as no feedback since inspection by Pool Doctor. Was advised by agent that claim is declined as Pool Doctor said there is a leak and policy does not cover leaks. I queried how the service provider came to the conclusion of a leak, when there is no evidence of this, and they did not do anything to come to this conclusion, I was present during their inspection. Agent said she would follow up with service provider and give feedback. I also requested a copy of the policy document, which she said she would arrange. NO F/BACK. Monday 1 February 2016 again called call centre for feedback - agent again noted matter will be taken up with service provider and would send policy document. today is 3 February 2016 - still NO FEEDBACK from Ooba - my pool water is now green and through desperation I am left with having to source my own service provider to urgently assist.UNACCPETABLE