cC
carolinerychell C
1 reviews | Active since Dec 2016
23 Jan 2024, 15:35
Ooba only helps who they decide is fit.
Ooba chooses who they want to assist and who not, they think they are know it all and above you, the moment they pick up something on your credit report they refuse to do even a pre qualification, we then went and got 4 pre approvals from 4 different banks including the one our current bond is with,showing once again that ooba just help who they thing deserves to be helped and if you dont meet their criteria (theirs not the banks) they tell you go F*** yourself cause they are absolute gready/
Helpful (0)
Replies (1)0
Replies (1)
ooba Home Loans's replyOfficial
23 Jan 2024, 16:19Hi Caroline.
I hope this message finds you well. I recently came across your review detailing your experience , and I would like to express my sincere apologies for the challenges you faced. It is disheartening to learn that our services did not meet your expectations, and I want to assure you that we take your feedback seriously.
I hope this message finds you well. I recently came across your review detailing your experience , and I would like to express my sincere apologies for the challenges you faced. It is disheartening to learn that our services did not meet your expectations, and I want to assure you that we take your feedback seriously.
First and foremost, I would like to extend my apologies for any frustration or inconvenience you may have experienced. Your concerns regarding our approach to assisting clients and the perception of arrogance are deeply concerning, and we genuinely value your input.
To better address your specific situation, could you please provide more details about the time and date of your interaction with Ooba? Additionally, could you share the name of the consultant who assisted you or, if possible, provide any additional information that might help us investigate and rectify the issues you encountered?
Regarding the credit report and pre-qualification concerns you raised, I want to assure you that we are committed to treating all our clients fairly and transparently. Your feedback about the divergence in criteria between Ooba and other banks is something we take seriously and will investigate thoroughly to ensure that our processes align with industry standards.
I am sorry to hear that your attempts to reach us by phone were unsuccessful. To assist you more effectively, could you please share the specific contact number you tried to reach us on? We would like to investigate this matter further to understand and rectify any communication breakdowns.
Your feedback is invaluable in helping us improve our services, and we genuinely appreciate your time in sharing your concerns. We are committed to addressing these issues and would appreciate an opportunity to engage in a more detailed conversation to better understand your experience and work towards a resolution.
Thank you for bringing this matter to our attention. We look forward to hearing from you and appreciate your patience as we investigate and address your concerns.
Best regards
ooba Home Loans's reply23 Jan 2024, 16:19
Official
Hi Caroline.
I hope this message finds you well. I recently came across your review detailing your experience , and I would like to express my sincere apologies for the challenges you faced. It is disheartening to learn that our services did not meet your expectations, and I want to assure you that we take your feedback seriously.
I hope this message finds you well. I recently came across your review detailing your experience , and I would like to express my sincere apologies for the challenges you faced. It is disheartening to learn that our services did not meet your expectations, and I want to assure you that we take your feedback seriously.
First and foremost, I would like to extend my apologies for any frustration or inconvenience you may have experienced. Your concerns regarding our approach to assisting clients and the perception of arrogance are deeply concerning, and we genuinely value your input.
To better address your specific situation, could you please provide more details about the time and date of your interaction with Ooba? Additionally, could you share the name of the consultant who assisted you or, if possible, provide any additional information that might help us investigate and rectify the issues you encountered?
Regarding the credit report and pre-qualification concerns you raised, I want to assure you that we are committed to treating all our clients fairly and transparently. Your feedback about the divergence in criteria between Ooba and other banks is something we take seriously and will investigate thoroughly to ensure that our processes align with industry standards.
I am sorry to hear that your attempts to reach us by phone were unsuccessful. To assist you more effectively, could you please share the specific contact number you tried to reach us on? We would like to investigate this matter further to understand and rectify any communication breakdowns.
Your feedback is invaluable in helping us improve our services, and we genuinely appreciate your time in sharing your concerns. We are committed to addressing these issues and would appreciate an opportunity to engage in a more detailed conversation to better understand your experience and work towards a resolution.
Thank you for bringing this matter to our attention. We look forward to hearing from you and appreciate your patience as we investigate and address your concerns.
Best regards