1 reviews | Active since Jan 2014
OOBA HOME LOAN INSURANCE DOES NOT EXIST
I dont suggest taking home insurance with these people. They were great in sourcing our bond 10/10 but dont fall for the offer for home insurance. After trying to submit a claim for water damage , they dont answer their phones and when they do, they do the famous "WE WILL TRANSFER YOU" and drop the line. 6 Weeks on with 5 calls week and we have not yet been able to speak to anyone who can help. This may sound over the top but we are beginning to think that this "Insurance" does not even exist and we have been paying for a **** policy. Unable to get into contact with anyone. Very sad when the one side of the business is awesome and we are left with such a bad experience after our home purchase several years ago. Very disappointed OOBA. We have been left with no option but to cancel our policy and WOW what a quick response to process our cancellation... So OOBA is happy to take your money monthly, no happy to assist with claims and quick to cancel policys... See what im saying..
We understand that you've had a challenging experience with our home insurance service, and we genuinely apologize for any frustration it has caused. Your description of your attempts to contact us and the lack of responsiveness is concerning, and it does not reflect the level of service we aim to provide.
Rest assured, we take your concerns seriously, and we are actively investigating this issue to ensure that it is resolved swiftly. Our goal is to assist you with your water damage claim and address any other issues you may have.
A member of our customer service team will be reaching out to you shortly to gather more details and work toward a resolution. We appreciate your patience and the opportunity to make this right for you. Please feel free to share any additional information or concerns with us when we contact you. Your satisfaction is important to us, and we are committed to providing the assistance you deserve.
Thank you
We understand that you've had a challenging experience with our home insurance service, and we genuinely apologize for any frustration it has caused. Your description of your attempts to contact us and the lack of responsiveness is concerning, and it does not reflect the level of service we aim to provide.
Rest assured, we take your concerns seriously, and we are actively investigating this issue to ensure that it is resolved swiftly. Our goal is to assist you with your water damage claim and address any other issues you may have.
A member of our customer service team will be reaching out to you shortly to gather more details and work toward a resolution. We appreciate your patience and the opportunity to make this right for you. Please feel free to share any additional information or concerns with us when we contact you. Your satisfaction is important to us, and we are committed to providing the assistance you deserve.
Thank you
I want to reassure you that a dedicated member of our customer service team has already reached out to you to address your concerns. They are committed to working diligently to resolve the issues you've encountered. We appreciate your patience and the opportunity you've given us to make this right for you.
Should you have any additional information or concerns to share with us, please don't hesitate to do so when our team contacts you. Your satisfaction is of the utmost importance to us, and we remain fully committed to providing you with the assistance you deserve.
Thank you once again for bringing this matter to our attention. We are determined to improve your experience and regain your trust in our services.
Best regards
I want to reassure you that a dedicated member of our customer service team has already reached out to you to address your concerns. They are committed to working diligently to resolve the issues you've encountered. We appreciate your patience and the opportunity you've given us to make this right for you.
Should you have any additional information or concerns to share with us, please don't hesitate to do so when our team contacts you. Your satisfaction is of the utmost importance to us, and we remain fully committed to providing you with the assistance you deserve.
Thank you once again for bringing this matter to our attention. We are determined to improve your experience and regain your trust in our services.
Best regards