Ooba don't answer phones or assist clients

I got home today and noticed that there was a huge storm in our area. A few of my stuff got damaged due to this and I have been trying endlessly since 17:26 to get hold of someone to assist. At first I tried ***, when someone eventually answered (after about 5 minutes), only to tell me my policy is with Ooba and not Hollard directly, then transferred me to the Ooba line. I was on hold for 13 minutes, but no one answered. I then phoned the Ooba emergency number ( ********** ), was on hold for 11 minutes with no answer. I then phoned the other Ooba number, ********** , again, I was on hold, this time for 10 minutes without anyone answering. I then phoned ********** (another Ooba / Hollard number), was on hold for 7 minutes, no one answered.

Then, just as a test, I contacted Outsurance and they answered the phone within 2 rings! How come Ooba has an emergency number if no one answers that number? Does Ooba value their clients?