JB
Jean-Pierre Barnard
1 reviews | Active since Nov 2023
18 Nov 2024, 12:45
Ooba Boopers
The online portal was quick and easy, but that is where it ended. I have been struggling to get feedback and answers from their "Property Finance Specialist" for weeks and weeks. Every week I have to beg for a reply or some kind of a response. 2 weeks ago the excuse was she had to get personal admin done before her incentive trip...Today's excuse the person was on the Incentive trip the last week and thought it was all sorted.
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ooba Home Loans's replyOfficial
18 Nov 2024, 13:08Hi Jean,Thank you for taking my call and for sharing your feedback. I’m truly sorry to hear about your recent experience and the frustration it has caused. While I’m glad the online portal was quick and easy for you, it’s disappointing that the follow-up service fell short of expectations.
Please know that we take your concerns seriously, and we are committed to ensuring this is addressed and resolved promptly. We value your time and trust, and I appreciate you bringing this to our attention so we can work to improve and ensure better communication going forward. Thank you again for your patience, and I look forward to assisting you further.
Please know that we take your concerns seriously, and we are committed to ensuring this is addressed and resolved promptly. We value your time and trust, and I appreciate you bringing this to our attention so we can work to improve and ensure better communication going forward. Thank you again for your patience, and I look forward to assisting you further.
ooba Home Loans's reply18 Nov 2024, 13:08
Official
Hi Jean,Thank you for taking my call and for sharing your feedback. I’m truly sorry to hear about your recent experience and the frustration it has caused. While I’m glad the online portal was quick and easy for you, it’s disappointing that the follow-up service fell short of expectations.
Please know that we take your concerns seriously, and we are committed to ensuring this is addressed and resolved promptly. We value your time and trust, and I appreciate you bringing this to our attention so we can work to improve and ensure better communication going forward. Thank you again for your patience, and I look forward to assisting you further.
Please know that we take your concerns seriously, and we are committed to ensuring this is addressed and resolved promptly. We value your time and trust, and I appreciate you bringing this to our attention so we can work to improve and ensure better communication going forward. Thank you again for your patience, and I look forward to assisting you further.