Not billed? Think again.

We submitted a claim through Ooba and are still waiting for a response. Received an sms on Friday saying they are still busy with it.<br> <br> Anyway, someone phoned us last week telling me that the debit order for December did not go off. I said we will check because it is a debit order and goes off every month. The lady said it was their fault. <br> <br> So today we have time to check the bank statement and there it shows that the debit order did go off on the 1st of December. But the amount that goes off and the amount that you have given me is 2 different amounts. Was there a increase?<br> <br> Please rectify this on your system. We paid, you must just check it.<br> <br> Thank you.