NN
Nokuthula N

1 reviews | Active since Apr 2017

11 Nov 2021, 13:00

No customer service, no feedback!

I am really disappointed and applaud at the lack of customer service this company has. To not even mention that your company deals with the livelihood and big decision making of your clients, however they are taken for granted.

I don't understand why one has to constantly send emails to your employees seeking for feedback and yet get no response on the emails.

How do we then get houses when the only thing standing inbetween is ooba and it's *********** people? Why do we go through the stresses and filling in documents and sending through supporting documents to only being ignored.

I wish we had the option to go directly to the bank but how unfortunate that the developer chose you as the middle man.

Really really disappointed and frustrated!

0
Replies (6)
ooba Home Loans
ooba Home Loans's reply11 Nov 2021, 13:22
Official
I'm sorry to hear about this terrible experience, can you please advise who you dealt with at ooba, so i can take this matter up with the respective manager?
NN
Nokuthula N's update11 Nov 2021, 13:47
Reviewer Update
We dealt with Jolandie and Marlene
ooba Home Loans
ooba Home Loans's reply11 Nov 2021, 14:01
Official
Noted, Thank you
I will get the manager to call you. 
ooba Home Loans
ooba Home Loans's reply15 Nov 2021, 13:44
Official
I believe Latitia has been in contact, and all has been resolvesd.
Again please accept my apologies

NN
Nokuthula N's update18 Nov 2021, 12:54
Reviewer Update
After the complaint, we got assisted by Latitia Grobler who has been great help! She kept us updated and managed to finally close off the deal for us. I would like to thank Latitia for being a superstar, and I hope in future the other colleagues could learn a thing or two from her.
ooba Home Loans
ooba Home Loans's reply18 Nov 2021, 13:20
Official
Thank you 
Glad you got everything sorted!