1 reviews | Active since Nov 2010
Mortgage withdrawn due to delay error
I received updated (reduced amount at my request) mortgage from Ooba 02/10/2014. I signed and sent through 03/10/2014. Ooba only submitted to bank 14/10/2014. This missed banks deadline (10 days) - and deal was withdrawn. Now due to sign for transfer of the property, attorneys had the file in final status - all documents were ready including mortgage, only to find out I do not now have a mortgage for this property. <br> Detail:<br> oI sent the signed mortgage 03/10/2014. This was within the date required by Bank.<br> oOoba only submitted on 14/10/2014 - per screenshot provided.<br> oPer Bank<br> oThe application was re-granted on the 2/10/2014 after the loan amount was reduced as requested.<br> oNo acceptance was received from Ooba in the next 10 days thereafter, so the system NTU the deal automatically if no acceptance was received. This deal was NTU on the 11/10/2014 as no acceptance was received.<br> oWhen transfer office initially called me 07/05/2015 - she stated her file it was in final status, that this had all required documentation and mortgage in place. Escalated to Ooba same day. <br> oAll required deposits have been paid, for boths units<br>
Thank you for bringing this to our attention. We will investigate and provide feedback shortly.
Thank you for bringing this to our attention. We will investigate and provide feedback shortly.
