KN
Karen N
1 reviews | Active since Nov 2010
16 Feb 2024, 11:06
Lack of interest contacting customers!
I asked ooba home loans to contact me, which initially they tried to do but I was in a meeting. An agent, named Nicole Abrahams emailed to send me an application to complete. I rep**** back to find out more information, but she hasn't rep**** as yet and its been a few days. I even tried to phone but I was put on switchboard. I even sent a call me back request on the website but nobody as called as yet. I am very disappointed with the lack of communication. I am looking at a property that I might be keen on and would like to know where I stand with getting approved. Disappointing service so far!
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ooba Home Loans's replyOfficial
16 Feb 2024, 11:29I'm sorry to hear about your experience with the lack of communication from Nicole Abrahams and the ooba Home Loans team. Understandably, you're feeling disappointed, especially given your interest in a potential property and the importance of knowing where you stand with the approval process.
While I can't directly assist with your application, I'm escalating this matter to our team leader
Your satisfaction and peace of mind throughout this process are crucial, so don't hesitate to advocate for yourself and seek out the assistance you need.
While I can't directly assist with your application, I'm escalating this matter to our team leader
Your satisfaction and peace of mind throughout this process are crucial, so don't hesitate to advocate for yourself and seek out the assistance you need.
ooba Home Loans's reply16 Feb 2024, 11:29
Official
I'm sorry to hear about your experience with the lack of communication from Nicole Abrahams and the ooba Home Loans team. Understandably, you're feeling disappointed, especially given your interest in a potential property and the importance of knowing where you stand with the approval process.
While I can't directly assist with your application, I'm escalating this matter to our team leader
Your satisfaction and peace of mind throughout this process are crucial, so don't hesitate to advocate for yourself and seek out the assistance you need.
While I can't directly assist with your application, I'm escalating this matter to our team leader
Your satisfaction and peace of mind throughout this process are crucial, so don't hesitate to advocate for yourself and seek out the assistance you need.