Incestuous incompetence

I have building insurance with Ooba and have had the most unbelievably terrible service from them. The problem all starts with the fact that the claim is registered with Ooba, then its passed to Digicall to assess and verify, and then passed over to Hollard to settle the claim.

This is the 3rd attempt in under 6 months to have claims lodged, assessed and settled. Repeated unanswered emails, promises from the Ooba admin call center consultants that I would be called later the same day, and still no response.

The sooner I can resolve this and move to another building insurer the better.