Inadequate service

Horrible service from Yusrah Petersen. Been over 2 weeks still no outcome. After initial submission I was assured I'd submitted everything to be told 2 days later they need more docs . A further 2 days later I was informed I hadn't submitted a bank statement that was submitted and a further 2 days later I was asked for a lease I also already submitted. Tried to follow up via phone was on hold for 40 mins . I'm extremely disappointed in this whole experience. And to date there is still no outcome.