CS
Cameron S

1 reviews | Active since Mar 2017

23 Jun 2021, 12:05

I don't feel safe using your services.

After registering on their websites I started receiving emails from Estate agencies for buying a new home immediately and that is just too much of a coincidence.

Then this morning I get a phone call, on my True Caller app it showed that it was Ooba that was calling. I ended the call because I was busy, then they called back this time under a "private number" within 10 seconds of me ending the last call, I stopped what I was doing because I knew that it was Ooba calling, the first thing I asked when answering the call it was Ooba and the individual said yes. The nerve you have to change your number to private just so that I would pick up is disgusting.

Your whole business seems so safe and friendly and then you pull these moves. If this is just the start I would hate to know what you would do if I actually did do a home loan through you guys.

0
Replies (1)
ooba Home Loans
ooba Home Loans's reply24 Jun 2021, 10:34
Official
Hi Cameron, I am so sorry for the frustrating experience you had with our communication, I understand why this would worry you. I have asked one of our team managers to give you a call to explain how this happened and hopefully put your mind at ease. Apologies again for the stress caused! ooba Team