NM
Nyakallo M
1 reviews | Active since Feb 2024
13 Jan 2026, 08:05
HORRIBLE EXPERIENCE FOR THE LAST YEAR GOING ON 2 YEARS
This company has proven to be increasingly terrible and made my first experience purchasing a house unbearable.
I have an AOD that I signed with Absa and a monthly debit order is being debited by Absa .I have called Ooba home loans countless times in an attempt to get them to update the payments as it’s negatively affecting my credit score
I have sent proof of bank statements proving the payments but nil responses it’s truly horrible
Helpful (0)
Replies (3)0
Replies (3)
ooba Home Loans's replyOfficial
13 Jan 2026, 08:10Hi, Nyakallo
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and stress this situation has caused you, especially during such an important milestone as purchasing your first home. This is certainly not the level of service or support we aim to provide.
We understand how serious it is when payment allocations affect your credit record, and we sincerely apologise for the lack of response you’ve experienced despite providing the required documentation. Your concerns are valid, and this matter deserves urgent attention.
Please be assured that your feedback is taken very seriously. We would like the opportunity to investigate this further and assist in resolving the issue as quickly as possible. If you are able to, please share your contact details via our official support channels so the relevant team can follow up directly and address this matter.
We appreciate you bringing this to our attention and regret the inconvenience caused.
Kind regards,
ooba home loans
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and stress this situation has caused you, especially during such an important milestone as purchasing your first home. This is certainly not the level of service or support we aim to provide.
We understand how serious it is when payment allocations affect your credit record, and we sincerely apologise for the lack of response you’ve experienced despite providing the required documentation. Your concerns are valid, and this matter deserves urgent attention.
Please be assured that your feedback is taken very seriously. We would like the opportunity to investigate this further and assist in resolving the issue as quickly as possible. If you are able to, please share your contact details via our official support channels so the relevant team can follow up directly and address this matter.
We appreciate you bringing this to our attention and regret the inconvenience caused.
Kind regards,
ooba home loans
ooba Home Loans's reply13 Jan 2026, 08:10
Official
Hi, Nyakallo
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and stress this situation has caused you, especially during such an important milestone as purchasing your first home. This is certainly not the level of service or support we aim to provide.
We understand how serious it is when payment allocations affect your credit record, and we sincerely apologise for the lack of response you’ve experienced despite providing the required documentation. Your concerns are valid, and this matter deserves urgent attention.
Please be assured that your feedback is taken very seriously. We would like the opportunity to investigate this further and assist in resolving the issue as quickly as possible. If you are able to, please share your contact details via our official support channels so the relevant team can follow up directly and address this matter.
We appreciate you bringing this to our attention and regret the inconvenience caused.
Kind regards,
ooba home loans
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and stress this situation has caused you, especially during such an important milestone as purchasing your first home. This is certainly not the level of service or support we aim to provide.
We understand how serious it is when payment allocations affect your credit record, and we sincerely apologise for the lack of response you’ve experienced despite providing the required documentation. Your concerns are valid, and this matter deserves urgent attention.
Please be assured that your feedback is taken very seriously. We would like the opportunity to investigate this further and assist in resolving the issue as quickly as possible. If you are able to, please share your contact details via our official support channels so the relevant team can follow up directly and address this matter.
We appreciate you bringing this to our attention and regret the inconvenience caused.
Kind regards,
ooba home loans
NM
Nyakallo M's updateReviewer Update
13 Jan 2026, 08:14I need to get this sorted today ,it’s been hovering over my life for too long .My life is on hold because of ooba loans I regret ever buying a house ********** experience
NM
Nyakallo M's update13 Jan 2026, 08:14
Reviewer Update
I need to get this sorted today ,it’s been hovering over my life for too long .My life is on hold because of ooba loans I regret ever buying a house ********** experience
ooba Home Loans's replyOfficial
14 Jan 2026, 08:56Dear Miss Mathiane Thank you for giving us the opportunity to investigate your complaint. As confirmed by you during our discussion this afternoon, you have been contacted by ABSA regarding your cancelled ABSA home loan and you are confident that ABSA will be able to assist you with providing you with the information requested. Once again, please accept our apologies that our ooba official was unable to assist you with obtaining the information from ABSA. Kindly contact me should you require any further assistance with this matter.
ooba Home Loans's reply14 Jan 2026, 08:56
Official
Dear Miss Mathiane Thank you for giving us the opportunity to investigate your complaint. As confirmed by you during our discussion this afternoon, you have been contacted by ABSA regarding your cancelled ABSA home loan and you are confident that ABSA will be able to assist you with providing you with the information requested. Once again, please accept our apologies that our ooba official was unable to assist you with obtaining the information from ABSA. Kindly contact me should you require any further assistance with this matter.