Horrible client service

<p>I have done a claim in Pietermaritzburg area after heavy rain fall and high winds.</p> <p>My roof leaked in, I called the call center, lodged the claim. Only after following up several days later,I was contacted back. the asseser did his assesment, again only after following up several days later did they tell me that the claim has been rejected and a email in the regard will be sent to me.</p> <p> </p> <p>I got the email with a attached letter stating that leaves in the gutter was the cause, I phone them back and explained that it can not be as I cleaned the gutters n week prior to the insident. I asked a proof off this in photo's, rainfall figures etc. as to proof their claim that it was my fault. I was promised that within 48 hours I would receive the email. it has been 2 weeks now no email. I have send emails no reply.</p> <p> </p> <p>here is their letter:</p> <p>Messrs PC & S Rens 27 Witelsweg Boskloof Humandorp 6300 07 MARCH 2017 <br />Dear Messrs Rens Policy No: MSA55905 Claim No: 963933 Date of Loss: 20 February 2017 Cause of Loss: Gradual Deterioration <br />We acknowledge receipt of your claims notification and we regret to inform you that Hollard Insurance Company Limited on behalf of (Guardrisk Insurance Company) have rejected your claim as per the attached letter. <br />If you wish to dispute the Insurers rejection, you may obtain a report from a Qualified Service Provider for your own account and send this to us as per the above details provided. Should the report received have a different opinion and the loss forms part of any of the insured perils of the policy, we will gladly discuss this with the Insurers and let you have the outcome. <br />We would welcome the opportunity to discuss your insurance cover and conditions contained in your policy document in detail so that you fully understand your benefits and exclusions so as to ensure a trouble free claims experience in the future. You may give us a call on +27 21 ********** or write to us at ********** or fax us on ********** 194. <br />We are above all committed to you, our valued client and will always act to protect and advance your best interests. <br />Yours sincerely, <br />Sebastian Shellar Claims and Underwriting Administrator </p>