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nabelani S

1 reviews | Active since Oct 2016

26 Feb 2026, 08:38

Heartfelt Thank YOU to "Riekie Dugmore"

I would like to express my deepest and most sincere gratitude for everything "Riekie Dugmore" has done for me and my daughter.

Her support has meant more than I can fully put into words. Not only did she assist us once, but she stepped in again and saw the entire bank re-application process through with care, diligence, and true commitment. Her engagement thoughtfulness ensured that all my submissions were properly prepared, and made sure they reached the desired outcome with the right stakeholders.

That level of dedication is truly remarkable. What stood out most was not just her professionalism, but her heart. She took the time to understand my needs and the outcome I was hoping for, and she consistently went above and beyond what was required of her.

During moments of real distress, she made herself available, offered reassurance, and helped bring calm and clarity to what felt overwhelming.

She truly feels like part of the family, and I am incredibly grateful for her kindness, commitment, and unwavering support. Her dedication to serving with genuine care reflects someone who truly puts the customer at the center of everything she does.

Thank you for showing up, for going the extra mile, and for making such a lasting difference in our lives - I appreciate you more than you know.

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Replies (1)
ooba Home Loans
ooba Home Loans's reply26 Feb 2026, 09:45
Official
Hi Nabelani,

Thank you for your incredibly heartfelt message. We are truly touched by your kind words and so grateful that you took the time to share your experience.
Riekie’s dedication, care, and commitment to seeing your application through — especially stepping in again to support you and your daughter — is exactly the level of service we strive for. It means so much to hear that she was able to bring clarity and reassurance during what can often be an overwhelming process.
Your feedback reminds us why we do what we do. We will be sure to share your beautiful message with Riekie — it will mean the world to her.

Warm regards,
ooba Home Loans