H Bester

I’ m M de Lange writing to express my sincere gratitude for the outstanding customer service I recently received from Hannetjie Bester (Ooba Home Loan Finance Consultant). My interaction with her has left a lasting positive impression on me, and I felt compelled to share my appreciation.

I remember that I encountered some minor issues in the beginning and with the referral from Vicky from Property Port. To my delight, I was greeted by Hannetjie Bester on WhatsApp, who displayed exceptional professionalism and empathy from the very beginning. She patiently listened to my requirements profile, showing a genuine interest in understanding of my situation. She went above and beyond to provide a prompt and satisfactory solution, ensuring that my needs were met efficiently and as a result received a 9,9% interest rate from Standard Bank home loan division. Their friendly demeanour and willingness to assist made the entire process stress-free and enjoyable. What truly sets the benchmark was their exceptional communication skills. They kept me informed throughout the resolution process, providing regular updates and ensuring that I was fully aware of the progress being made.

Her dedication to resolving my issue promptly and effectively is a testament to the high standards of professionalism and customer focus that she had to uphold outstanding services and I will continue in supporting her.

Sincerely,