Great Service

Good morning Ooba Trust that you are well. I would like to retract my initial review commenting on great service. To date, 19/12/2018 I am still awaiting the corrected pre-approval from your offices. on 14/08/2018, Karen Veldsman promised to provide me with a corrected pre-approval which after 5x follow up email's, I still have not received or heard from your company. I did give Karen a call to explain my dissatisfaction hoping that we could resolve the issue but still no luck. I have however not pursued selling my property any further with the hope of buying something bigger for my family. I just feel that this service is unacceptable considering how patient and understanding I was to her workload and prior commitments. I do not want other clients to go through what I did as I have been left discouraged in attempting to do business with your organization again. I would like to thank you for taking the time to read my compliment as I feel that this is constructive criticism which can be avoided in the future. Kind regards Giovanni Accom **********