dream of owning a home turned into a nightmare

I am writing this review with so much disappointment - My journey with doing my pre approval started at the end of Jan where I engaged with Jo, who was from the get go extremely slow with responding to my queries and also the pre-approval certificate was not obtained within the expected turnaround time.

I eventually found a home which I put a OTP in for on the 6th of March 2025. Jo advised that Usha will be dealing with my application, I asked alot of questions around what to expect and turnaround times etc - there was a clear lack of communication because there were moments when the agent would call me for updates, however, I was not aware that there were responses from the bank yet, it was a daily effort to follow up with Usha only to be given vague answers and I expected that they would be able to lead since they are the experts in the field - I submitted motivations for my applications as Nedbank could only provide 90% bond and I was hoping that these ladies could have gone the extra mile since I was pre approved for over 1mil.

The agent advised that I could accept the quoate with Nedbank in the meantime, while waiting on SA homeloans, and Usha said that I should accept and can always decline afterwards, not bearing in mind that because of the long dragged out process between Ooba and the banks and the lack of communication and transparency and advising me of the pros and cons by doing the above, I was later advised that all banks were unable to assist I was not provided with any feedback or any email which showed that they did their utmost best to to motivate my application.

to these ladies who was assisting me this might have been just another transaction but to me and my daughter it was a chance at a new lease on life and its become a horrible experience. Life happens and we come to people such as yourselves to make it easier in this process. I was met with a very irritated estate agent and also seller since they both want to close off this deal so we can move on.

Do I think these ladies went the extra mile in the last nearly 3 week NO If I could give the service received a 0 I would. Some of us are single parents and are only trying our best to do better or was it the case that these ladies saw that they wont get the commission they were expecting from my transaction hence the pathetic service I received.

I've now have to restart this entire process just to avoid legal action from both the agency and the seller

I would appreciate it if someone could give me a call back and please not someone from your call centre Id like to speak to someone from your management team