BT
Buyisiwe T
1 reviews | Active since Dec 2016
06 Aug 2025, 10:03
Dissappeared with my personal information
I app**** at Ooba Homeloans for them to do my pre-qualification and they responded on the 22nd July asking for my ID, 3 months bank statements etc. The person assisting me was Kirsten Blakely and she told me I would recieve feedback 1 - 2 days after sending the documents. I sent though my documents and have been waiting for feedback since then, so almost 2 weeks and my whatsapp messages are being ignored. I am not sure if this is a way to treat people - You dont take peoples personal information and go silent. I would have appreciated any type of feedback.
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ooba Home Loans's replyOfficial
06 Aug 2025, 10:30Hi Buyisiwe.
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and lack of communication you’ve experienced.
We understand how important timely updates are — especially when it comes to something as personal and significant as a home loan pre-qualification. It’s certainly not our standard to go silent after receiving personal documentation, and we take your concerns very seriously.
We’d appreciate the opportunity to look into this urgently and ensure you receive the support and clarity you deserve.
Thank you again for your patience, and please be assured that your feedback is being taken seriously.
Kind regards,
ooba Home Loans
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and lack of communication you’ve experienced.
We understand how important timely updates are — especially when it comes to something as personal and significant as a home loan pre-qualification. It’s certainly not our standard to go silent after receiving personal documentation, and we take your concerns very seriously.
We’d appreciate the opportunity to look into this urgently and ensure you receive the support and clarity you deserve.
Thank you again for your patience, and please be assured that your feedback is being taken seriously.
Kind regards,
ooba Home Loans
ooba Home Loans's reply06 Aug 2025, 10:30
Official
Hi Buyisiwe.
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and lack of communication you’ve experienced.
We understand how important timely updates are — especially when it comes to something as personal and significant as a home loan pre-qualification. It’s certainly not our standard to go silent after receiving personal documentation, and we take your concerns very seriously.
We’d appreciate the opportunity to look into this urgently and ensure you receive the support and clarity you deserve.
Thank you again for your patience, and please be assured that your feedback is being taken seriously.
Kind regards,
ooba Home Loans
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and lack of communication you’ve experienced.
We understand how important timely updates are — especially when it comes to something as personal and significant as a home loan pre-qualification. It’s certainly not our standard to go silent after receiving personal documentation, and we take your concerns very seriously.
We’d appreciate the opportunity to look into this urgently and ensure you receive the support and clarity you deserve.
Thank you again for your patience, and please be assured that your feedback is being taken seriously.
Kind regards,
ooba Home Loans