tT
thabo T
1 reviews | Active since Sept 2015
04 Jun 2026, 16:58
Dishonest Service.
I feel like this was a waste of time. My experience started off beautiful, friendly service and assurance that my application was sent to various banks for me to get a competitive offer. As I followed up with my consultant on the date I was given for feedback, I was left with no feedback on the outcome, I then called my bank and they confirmed no application was made on my behalf.
I am very concerned with my application and am considering going directly to the bank
Helpful (0)
Replies (2)0
Replies (2)
ooba Home Loans's replyOfficial
04 Jun 2026, 17:52Good day,
Thank you for bringing this to our attention, and we sincerely apologise for your experience.
We are very concerned to hear that you were advised your application had been submitted, yet your bank has no record of it. We understand how disappointing and concerning this must be, especially after the positive initial engagement you described.
This is not the level of transparency or service we aim to provide, and we apologise for the lack of communication and clarity on your application status.
We take this matter seriously and would appreciate the opportunity to urgently investigate what may have gone wrong, including confirming where your application was submitted and ensuring that appropriate action is taken.
Please share your contact details and any reference information, and we will arrange for a senior team member to follow up with you directly as a priority to resolve this matter.
Thank you for bringing this to our attention—we value the opportunity to make this right.
Kind regards
ooba Home Loans
Thank you for bringing this to our attention, and we sincerely apologise for your experience.
We are very concerned to hear that you were advised your application had been submitted, yet your bank has no record of it. We understand how disappointing and concerning this must be, especially after the positive initial engagement you described.
This is not the level of transparency or service we aim to provide, and we apologise for the lack of communication and clarity on your application status.
We take this matter seriously and would appreciate the opportunity to urgently investigate what may have gone wrong, including confirming where your application was submitted and ensuring that appropriate action is taken.
Please share your contact details and any reference information, and we will arrange for a senior team member to follow up with you directly as a priority to resolve this matter.
Thank you for bringing this to our attention—we value the opportunity to make this right.
Kind regards
ooba Home Loans
ooba Home Loans's reply04 Jun 2026, 17:52
Official
Good day,
Thank you for bringing this to our attention, and we sincerely apologise for your experience.
We are very concerned to hear that you were advised your application had been submitted, yet your bank has no record of it. We understand how disappointing and concerning this must be, especially after the positive initial engagement you described.
This is not the level of transparency or service we aim to provide, and we apologise for the lack of communication and clarity on your application status.
We take this matter seriously and would appreciate the opportunity to urgently investigate what may have gone wrong, including confirming where your application was submitted and ensuring that appropriate action is taken.
Please share your contact details and any reference information, and we will arrange for a senior team member to follow up with you directly as a priority to resolve this matter.
Thank you for bringing this to our attention—we value the opportunity to make this right.
Kind regards
ooba Home Loans
Thank you for bringing this to our attention, and we sincerely apologise for your experience.
We are very concerned to hear that you were advised your application had been submitted, yet your bank has no record of it. We understand how disappointing and concerning this must be, especially after the positive initial engagement you described.
This is not the level of transparency or service we aim to provide, and we apologise for the lack of communication and clarity on your application status.
We take this matter seriously and would appreciate the opportunity to urgently investigate what may have gone wrong, including confirming where your application was submitted and ensuring that appropriate action is taken.
Please share your contact details and any reference information, and we will arrange for a senior team member to follow up with you directly as a priority to resolve this matter.
Thank you for bringing this to our attention—we value the opportunity to make this right.
Kind regards
ooba Home Loans
tT
thabo T's updateReviewer Update
09 Jun 2026, 08:24I have received assistance from Melissa Tromp with regards to my complaint. I am very please to update that she quickly sorted out my issue within a couple of hours and have received multiple quotes/offers from different banks.
Unfortunately I cannot edit this rating as I would update it to a 5 for the wonderful work that Melissa has done, rather I would look into deleting the review and writing a new review to counter the initial blunder made by ooba.
Unfortunately I cannot edit this rating as I would update it to a 5 for the wonderful work that Melissa has done, rather I would look into deleting the review and writing a new review to counter the initial blunder made by ooba.
tT
thabo T's update09 Jun 2026, 08:24
Reviewer Update
I have received assistance from Melissa Tromp with regards to my complaint. I am very please to update that she quickly sorted out my issue within a couple of hours and have received multiple quotes/offers from different banks.
Unfortunately I cannot edit this rating as I would update it to a 5 for the wonderful work that Melissa has done, rather I would look into deleting the review and writing a new review to counter the initial blunder made by ooba.
Unfortunately I cannot edit this rating as I would update it to a 5 for the wonderful work that Melissa has done, rather I would look into deleting the review and writing a new review to counter the initial blunder made by ooba.