Disgusting Service from Ooba / Renasa

I had an accident on the 16th of April 2015. A vehicle failed to stop and smashed into the rear and the impact forced my vehicle onto the car in front. My vehicle had developed a knocking noise in the engine after the accident as well front and rear damages. My airbag lights were flashig as well due to the high impact. My vehicle was booked in at SHAM Panelbeaters in Brickfield road on the 25th of May 2015. My vehicle was sent to BMW Mount Edgecombe on the 1st of June 2015 and Ooba has requested that I pay for diagnostics (R1500) until its proven that my engine developed this noise due to the accident. <br> <br> I am only aware that I pay an excess of R2500 in the event of a claim not diagnostic costs or other cost incurred. My vehicle was 100 percent before the accident and now the engine is faulty. I have had no joy contacting your Senior Managers and no resolution was reached. I am totally disgusted in the way your company operates and this is the 2nd time that I experienced pathetic service from you, regarding my other vehicle been written off in December 2013 and waiting for months to be paid out.<br> <br> I am not aware of my vehicle progress and an immediate response is required!