Disappointed and frustrated

I am highly disappointed and frustrated with the woman dealing with my home loan Ragiema Khan. It is like I must beg her for feedback, she doesnt answer my questions, I mean this is my 1st time doing this and she has not helped me 1 bit during this process I have to find information out on my own on how this process works. She hasn't called me once in this 2 week process and she takes years to answer simply questions via email. To me it seems as though She doesnt follow up on anything unless I email her to find out what is happening. I just accepted an offer and asked her few questions it has been 2hours no reply, I mean this is supposed to be an exciting time in my life yet it is extremely frustrating, can I please get a different person to assist me further!!!!!!