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farrk F
1 reviews | Active since Feb 2017
31 Oct 2024, 10:49
Delays, out of office and poor comms
Have been trying to get traction on my application for 3 weeks but even after escalating the issue and providing updated documents for the new month I am still in the dark
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ooba Home Loans's replyOfficial
31 Oct 2024, 11:07Hi Kyle, I'm truly sorry to hear about the delay and lack of communication regarding your application. This is certainly not the experience we aim to provide. We’ll escalate your concerns internally to ensure you receive timely updates and the attention your application deserves. Thank you for your patience, and please know we’re committed to resolving this for you as quickly as possible.
ooba Home Loans's reply31 Oct 2024, 11:07
Official
Hi Kyle, I'm truly sorry to hear about the delay and lack of communication regarding your application. This is certainly not the experience we aim to provide. We’ll escalate your concerns internally to ensure you receive timely updates and the attention your application deserves. Thank you for your patience, and please know we’re committed to resolving this for you as quickly as possible.